US Direct Express – Account Help

usdirectexpress login pic

UPDATED – February 10, 2021:  US Direct Express prepaid debit cards are an easy way to gain access to your financial assistance and federal benefits funds.  With 98% of government assistance programs shifting to electronic payments, having one of these MasterCards is offering a gateway to those who don’t have a bank account.

Whether or not you have a bank account or belong to a credit union singing up at for an account is easy and free.

How to Access – US Direct Express My Account

With online profile, you will be able to be in control of the same functions as on the Direct Express Mobile App. Setting up your online account is easy.

First, you will have to make changes to your government assistance account to begin receiving your federal funds on the card.

  • Go to to create your login username and image of how to login to usdirectexpresspassword
  • Click on the “Login” button, this will take you to the page where you have the option to enter as a returning user or to create a new user
  • To create a new user profile, click “Create New User” button and follow the instructions
  • Click “Submit” and you’re ready to begin taking control of your financial assistance
  • You will need your account number, Social Security Number; this is also where you’ll create your username and password. It is important for password protection and identity theft to not share your password with anyone.

Features of the Direct Express Program

list of features of usdirectexpress

This is very similar to an EBT used for SNAP benefits.

Each month recipients’ funds are loaded onto the prepaid MasterCard to be used anywhere that accept MasterCard CC’s: grocery stores, gas stations, healthcare offices, drug stores and pharmacies, restaurants and department stores.

Although cardholders cannot add more money to their debit cards, they can get cash back when they make a purchase, this money is simply deducted from the total balance remaining.

With Direct Express access to my account, people receiving federal funds for Social Security Disability or any government assistance can easily check their balance, see transactions and set alerts for low balance and find the nearest ATM machine.

Unlike traditional CC’s you can’t spend more than what’s on the debit card, so it is important to be mindful of your account balance.

In addition to the phone app recipients can set up a Direct Express card login.

There are many other comparable programs and prepaid debit options offered by the US Treasury, one related is the Go Program Way2GoCard.


PayPerks Reward Program

One of the most useful functions of an account is the PayPerks rewards program. is a rewards program that gives individuals the opportunity to earn rewards points by taking online tutorials guiding them to make better financial decisions.

These lessons are meant to encourage those receiving government assistance to learn how to keep more of their electronic payment benefit and finding tips to make the most of the the prepaid Direct Express card.

So for each point you earn on PayPerks enters you to win one of the monthly cash prizes, with the ability to earn hundreds of points each month that extra cash can really help.

Customer Help Desk Contact

The customer service help desk currently receives millions of calls a month from recipients looking to check the balance of their federal funds, confirm direct deposit and review transaction history.


Payment Processing Services
P.O. Box 245998
San Antonio, TX 78224-5998

Access Issues at

If you forgot your user ID or password, please see Reset Your Password 

NOTE: We are not affiliated with this company or, and you should NOT contact us with any sensitive information that is of a personal nature. We are merely a resource that provides information.

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